Privacy Policy

1. Introduction

Welcome to X Gold Health. Your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit xgoldhealth.com and use our services.

Our goal is to ensure transparency, compliance and to build trust with our customers.

2. Information We Collect

We collect personal information and technical data in the following categories:

• Personal identifiers: name, email address, mailing address, phone number
• Transactional data: order history, payment method (payment details handled by secure payment processor)
• Usage & device data: IP address, browser type, operating system, pages visited, time spent, referral URL, cookies
• Marketing & communication preferences: whether you opted-in to newsletters, promotions, loyalty programmes

We collect this data when you place an order, register an account, sign up for our newsletter, interact with our website, or otherwise provide data voluntarily.

3. How We Use Your Information

We use the data we collect to:

• Process and fulfil your orders, manage shipping and returns
• Provide customer support and respond to inquiries
• Send you marketing communications (if you opted in) about new products, offers and updates
• Analyse website usage to improve products, services and customer experience
• Comply with legal obligations and prevent fraud

4. Sharing & Disclosure of Data

We may share your information with:

• Payment processors and credit-card companies (to complete transactions)
• Logistics and shipping providers (to deliver orders)
• Analytics and advertising partners (to measure and optimise marketing)
• Legal authorities or third-parties if required by law or to protect our rights

We do not sell your personal data to third-parties for their marketing without your explicit consent.

5. Cookies, Tracking & Third-Party Services

We use cookies and similar tracking technologies to understand site usage, personalise your experience, serve relevant ads and improve our website.

You can manage cookie preferences via the cookie banner or your browser settings.

6. Data Retention

We keep your personal information for as long as needed to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

For example, we may retain transaction records for up to 7 years for tax, accounting or legal requirements.

7. Your Rights & Choices

Depending on your jurisdiction, you may have rights such as:

• Accessing or requesting a copy of the data we hold about you
• Requesting correction or deletion of inaccurate or incomplete data
• Withdrawing your consent to marketing communications at any time
• Objecting to the processing of your data for certain purposes

To exercise these rights, please contact us at support@xgoldhealth.com .

8. International Transfers

If you are located outside the United States, please note your data may be transferred to, stored and processed in the U.S. or other countries. We take appropriate steps to ensure your data is handled securely and in compliance with applicable laws.

9. Security Measures

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. We use encryption for sensitive data and restrict access to personnel on a need-to-know basis.

10. Children’s Privacy

Our products and website are not directed to children under 16 years old. We do not knowingly collect personal data from minors. If you believe we have collected data from a child under 16, please contact us and we will delete the information.

11. Changes to this Privacy Policy

We may update this policy from time to time. The “Effective Date” at the top indicates when it was last revised. We will post any changes on this page and, where appropriate, notify you by email.

12. Contact Us

If you have questions, comments or concerns about this privacy policy or our data practices, please contact:

X Gold Health, Inc.
Email: support@xgoldhealth.com